data handling
Data handling and safety boundaries
Data use and human-review boundaries for the website and authorized Shopify support pilots.
Marketing site
The static site has no database, accounts, or multi-tenant system. It does not store form submissions. Pilot and contact forms open the visitor email client.
Authorized pilot data
With appropriate merchant authorization and an agreed pilot scope, Shopify order and customer context, Gmail customer messages and drafts, and Merchant Knowledge Base, product data, and policies are used to provide order lookup, grounded AI-assisted replies, safety checks, and Gmail draft creation. Data access, retention, credentials, and provider configuration must be confirmed before connecting service data.
User content and authorization
Only provide content and customer/store data you own, control, or have lawful rights and authorization to use. You remain responsible for its accuracy, legality, and lawful use. Do not submit secrets or sensitive data beyond what is necessary for the service.
Grounding and review
The current Shopify support workflow applies grounding and safety checks and requires human approval. Sensitive requests are routed for review; these controls and approval requirements must not be bypassed.
Explicit exclusions
The current Shopify support product does not automatically send replies, issue refunds, cancel orders, make compensation commitments, change addresses, or execute other sensitive merchant actions. High-risk actions require explicit product support and merchant authorization; those automatic actions are not currently supported.
Contact
For data-handling questions, email support@aiflowparts.com or hello@aiflowparts.com.