Synthetic demo

See the evidence before the reply.

These examples use anonymous, synthetic cases. No real customer names, order data, or personally identifiable information are used.

01
Order lookup + tracking

Where is my order?

The assistant finds the synthetic order, checks fulfillment state, and drafts a concise status update.

EvidenceShopify #1048 - Fulfilled - UPS tracking
AI DRAFTHUMAN APPROVAL

Your order is on the way. The latest carrier update is available from the tracking link below.

02
Merchant knowledge

Product FAQ + KB

The assistant retrieves a product fact from the synthetic Merchant KB and keeps the answer inside the source.

EvidenceMerchant KB - Care instructions - Reviewed
AI DRAFTHUMAN APPROVAL

Yes - this product can be spot-cleaned with a damp cloth. Please avoid bleach and air dry away from direct heat.

03
Human review

Refund request

The assistant recognizes a policy-sensitive request and routes it for a human decision instead of promising an outcome.

EvidenceMerchant Policy - Refund request - Review required
AI DRAFTHUMAN APPROVAL

Thanks for reaching out. I have sent your request to our team for review. We will follow up with the next step.

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Use your own evidence and policies in a pilot.

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