Grounded replies
Use order status, fulfillment and tracking information alongside your own product knowledge.
Explore Shopify AI SupportPilot-ready for Shopify teams
AI automation tools for ecommerce teams.
Turn Shopify customer emails into grounded AI replies using real order data, your own product knowledge, merchant policies, and human approval.
Human-led by design No automatic refunds
AI Flow Parts / review queueLIVE PILOT
Draft in 12 sec
Human approval
Designed for the tools your team already uses
SHOPIFYGMAILMERCHANT KBPOLICY
The product system
A calmer support queue starts with better context.
AI Flow Parts connects the facts your team needs before it drafts a reply. The result is practical automation you can review, improve, and trust.
Safety with a human in the loop
Review every draft before it goes out. Sensitive requests are routed for human handling.
Read the operating docsBuilt to learn your business
Merchant KB and policy keep the assistant aligned with what you actually sell and promise.
See all productsShopify AI Customer Support
Make the first reply faster without giving up control.
Start with the high-volume questions your team already knows how to answer. AI Flow Parts finds the relevant facts, drafts the response, and leaves the final decision with your teammate.
- Shopify order lookup and fulfillment context
- DeepSeek provider with grounding and safety validation
- Gmail Draft workflow for human approval
“
We wanted our team to spend less time looking up order status, not less time caring about customers.
A better first step for growing support teams.
Pilot ready
Bring one support workflow into focus.
Tell us where your team loses time. We will help you scope a small, measurable pilot.