Find the order
Use Shopify order lookup to connect the message with order, fulfillment, and tracking facts.
Primary product - Pilot ready
Grounded Shopify support drafts, ready for a human to approve.
AI Flow Parts turns common Shopify customer emails into useful first drafts using the facts and policies your team trusts.
Capability mapVERIFIED SCOPE
Shopify order lookupAvailable
Fulfillment and trackingAvailable
Merchant KBAvailable
Merchant PolicyAvailable
DeepSeek real providerAvailable
Grounding + safety validationAvailable
Human approvalAvailable
Gmail DraftAvailable
What the workflow does
When a message arrives, the assistant identifies the support intent, looks up relevant Shopify order information where possible, retrieves merchant knowledge and policy, then creates a Gmail Draft for review. The draft can be edited, approved, or rejected by the team.
The current pilot uses DeepSeek as a real provider and applies grounding and safety validation before a draft is shown. The design favors traceable evidence over confident guessing.
Capability detail
Designed around the questions your team sees every day.
Each capability supports a specific part of the decision, so the assistant can be useful without becoming a black box.
Find the answer
Bring Merchant KB and Merchant Policy into the same context as the customer question.
Check the draft
Grounding and safety validation help the workflow abstain when evidence is missing or sensitive.
Keep a human accountable
Gmail Draft gives a teammate the final say before a customer-facing reply is sent.
Try the workflow
Start with one intent and a clear measure of success.
We will help you choose a support slice that is small enough to learn from and useful enough to matter.