Terms of use and Founder Pilot

Website information

Coming soon, internal beta, and future labels mean a feature is not offered as generally available.

Founder Pilot scope

Shopify AI Customer Support Assistant — Founder Pilot: $49 USD one-time for 7-day assisted pilot access. No recurring charge or automatic renewal. This is not a long-term subscription; future plans and prices may differ. Access, the start date, integrations, support, and authorized data scope are confirmed with the merchant before work begins. Payment does not trigger instant activation.

Acceptable Use and Prohibited Activities

• Use AI Flow Parts only for lawful business purposes.
• No fraud, deception, phishing, spam, harassment, abuse, or illegal activity.
• No malware, malicious code, or attempts to compromise systems.
• No unauthorized access to third-party accounts, stores, customer data, or systems.
• Do not upload or process content or data you do not own or have lawful rights to use.
• No infringement of copyright, trademark, privacy, publicity, or other intellectual property rights.
• No illegal, harmful, deceptive, discriminatory, defamatory, or abusive customer communications.
• Do not bypass grounding, safety controls, approval requirements, rate limits, or access controls.
• Users are responsible for the accuracy, legality, and rights to uploaded knowledge bases, product data, policies, customer messages, and other user-provided content.
• AI Flow Parts may suspend or restrict access for prohibited or abusive use.

User Content Responsibilities

• You must own or control, or have lawful rights to use, the content you submit.
• You remain responsible for that content, its accuracy and legality, and its lawful use.
• Do not submit secrets or sensitive data beyond what is necessary for the service.
• Customer and store data must be handled lawfully and with appropriate authorization.

Human approval and high-risk actions

Grounding, safety controls, and human approval are core boundaries. High-risk actions such as refunds, cancellations, compensation commitments, address changes, and other sensitive merchant actions are not automatically executed unless explicitly supported by the product and authorized by the merchant. The current Shopify support product does not automatically perform these actions or send replies; it creates Gmail drafts for human review.

Contact

Questions about these terms can be sent to support@aiflowparts.com.